Minnesota Ice Arena Managers Association



Information for the MIAMA Membership

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July Monthly Board Member Update

With the summer months finally here, for some of us it could mean tackling those projects that have been put off all year long. Make sure you take some time and walk around your rink to figure out what maintenance projects need your attention. Remember to talk with your full and part time staff. They are a good resource for ideas about what may need to be addressed in your facility. Hopefully everyone had a successful ice season!!

The 40th Annual MIAMA Fall Conference is just a couple short months away, September 8th-11th at the wonderful Breezy Point Resort in Breezy Point, Minnesota. The committee has been working hard to give you a conference you won’t want to miss. Guest speakers include: Lou Nanne, Joe Marlarkey and Jerrid Sebesta. The board has put together a very strong conference lineup for the membership. MIAMA is happy to say we will be offering both ISI and STAR courses this year. ISI will be offering their Certified Arena Operator (CAO) and STAR will be offering Human Resource Management. You won’t want to miss our special 40th Annual event. The Boat Cruise with special guest Lou Nanne to tell some great stories. The first 90 attendees to register and pay will be allowed on the boat. So please don’t miss out on this great event. We will round out this conference with some great breakout sessions that include: options to dehumidifying your building, Life in a pro arena and Disaster Recovery just to name a few.

You can go to miama.org to register or get forms. Please don’t miss out registration deadline is August 1st, 2015 without late fees.

Final registration deadline is August 7th, 2015 with late fees attached.

No registrations will be taken after August 7th, 2015

Please sign up early.

Hope to see many of you at Fall Conference.

Troy Ciernia , MIAMA Board Member

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It is time for the annual Board of Directors Vote.  The following people are running this year.  Voting is being done online and can be found in the Top menu or a link at the bottom of this article.  Voting is open through JULY 12, 2015.


Outstate Representatives


Mathew Hennen

Runestone Community Center

Alexandria, MN

Mathew Hennen is a full time Maintenance Manager with the City of Alexandria at the Runestone Community Center. Hennen has been employed with the City of Alexandria for 4  ½  years.  Hennen's position includes duties of ice scheduling, part-time employee scheduling, set up and tear down for dry floor events, set up and tear down of two separate ice sheets with yearly ice maintenance and painting. Duties also include: daily zamboni maintenance, HVAC, boiler maintenance, and maintenance of two separate compressor facilities to establish efficiency within the two ice arenas.
Hennen held the role of part time employee with the Runestone Community Center from 1999- 2002. Hennen then pursued a career in junior hockey and continued to work in multiple ice arenas.   Hennen proceeded to follow his passion for ice maintenance through college in Duluth by working at the Duluth Entertainment Convention Center for three years.
Prior to living in Alexandria since 2011, Mathew was a full time wildland firefighter for the United States Forest Service in CA, OR, and NV. Hennen was an honored captain in 2006, 2008 and 2010 by the USFS for lives saved on the fire line. Mathew held this position with strong integrity toward the leadership role for over 20 men on his crews.  Hennen's strong passion for duty, honor, and respect has brought him to a high professional level of accountability for personal behavior and actions.
Mathew Hennen has strong dignity that allows him to positively utilize constructive criticism in order to improve all aspects of his career.  Hennen has exceptional skills for creating a tangible outcome of ideas and thoughts by making something out of nothing.  Hennen is the first to admit, “he may not know it all”, but is always open to new ideas within the constant evolution of arena maintenance. Hennen interest in being a member of  the Minnesota Ice Arena Managers Association (MIAMA) board is a reflection of his eagerness to educate, train, and network with other professionals.
Mathew Hennen holds a Bachelor's Degree of Chemistry in Fire Science and Administration from Lake Superior College.


RT Ragan

Arena: Delano Sports Arena

Position: Assistant Manager

Years in the industry: 7

My best experience in this industry would have to be the everyday conversations you have with the regular customers/parents and how much they appreciate the work we do. 

My worst experience would have to be men's league due to the fact that they think they run the arena whenever they are there. 

I would be honored to be nominated to the MIAMA board and would strive to make MIAMA grow in any way I could even if I didn't receive the position. 

Thank you


Rick Ragan

Arena: Delano Sports Arena

My name is Rick Ragan. I have been in the arena industry for 8 years. All of them have been at the Delano Sports Arena in Delano, Minnesota. For seven of those years I have been the general manager. I am the current Past President of MIAMA. Although I am an electrician by trade this is truly my dream job. I love going to work every day and I love the relationships I have developed because of this great industry I am a part of. I wish to continue serve on the MIAMA Board of Directors because I truly believe in our mission to serve the rink industry her in Minnesota. In my short time in the industry it is because of groups like MIAMA that I am the arena manager I am today and I would like to help continue to move MIAMA in the right direction, continue to help all arenas and arena personnel in Minnesota be the best in the industry, and be able to pay forward the knowledge I have gained from this awesome organization. Please vote for me in the 2015 MIAMA Board of Directors election so I can continue to be your voice in our great organization. Thank you.


Metro Area Representatives


David Wabbe
City of Waconia Ice Arena

As an avid fan of Minnesota sports and outdoor recreation, arena supervision has become a natural fit for my career path. I began my career in the ice arena industry in 2004 with the City of Victoria’s Recreation Center located in the southwest metro area. After graduating with a degree in Sports Management from Southwest MN State University, I joined the City of Waconia as an On-Site Manager at Safari Island Community Center and have continued to expand my role within the local community. Since 2013 I’ve lead a team of five dedicated employees in my current role as the City of Waconia Ice Arena & Outdoor Recreation Program Manager. Though growing up I never played hockey or ice skated, I caught the “ice arena bug” in large part due to the bustling sights of game day, unmistakable sounds of the arena, and the passion of my of early supervisors who showed me the payoff of hard work to make the ice arena an outstanding facility. As an elected MIAMA Board Member I’d strive to educate fellow MIAMA members on industry better practices, assist in organizing networking opportunities to provide a platform for interacting with fellow arena staff and viewing other facilities, as well as share my passion for the industry in hopes that more people catch the “arena bug.”





Mike Bauer

Rogers Activity Center

Mike Bauer is the Recreation & Facilities Director for the City of Rogers, at the Rogers Activity Center.  Mike has been employed at the City of Rogers since January of 2007, prior to that he was an Operations Supervisor at the Eagan Civic arena and a Recreation Assistant at Albert Lea’s City Arena, in all Mike has worked full time in the arena industry for just over 15 years.  Mike is a proud graduate of St. Cloud State University (Go Huskies!), and hails from Eden Valley, Minnesota.  Mike spends his free time in and around ice arenas following his sons play Mite Hockey and nephew play Jr and College hockey.  Since his last stint on the MIAMA board 2009-12 Mike has gained a new perspective on the industry by becoming a hockey parent and is currently completing a rooftop solar project that will be cash flow positive on day one..  Mike also serves on the editorial board and is a contributing writer to Rink Magazine.  Mike is a Current Member of STAR, ISI and MRPA.  Mike is CRA through STAR and CAP, CAM and CAO through iAIM, and has completed the Emerging Recreation Leaders Institute I & II.



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Lodging Information

The Minnesota Ice Arena Manager’s Association 2015 Fall Conference will be at Breezy Point Resort. For over 90 years Breezy Point Resort has built its reputation as the Minnesota 4-season vacation destination for families, golf groups, conferences and weddings. Our Minnesota resort guests from throughout the Midwest and Canada enjoy their wide choice of lodging options, great food in 4 distinctively different restaurants and superior service. Our state-of-the-art conference center hosts groups up to 450 with style. Let’s not forget golf vacations! Breezy Point Resort has 3 spectacular golf courses, including Deacon’s Lodge, the premier championship course in the Brainerd Lakes Area of Minnesota. Adding to the beauty of this Northwoods resort is our location…on the shores of crystal clear Pelican Lake. Whether you’re just looking for a relaxing hideaway or a recreation-filled vacation, Breezy Point Resort has it all and is only a half-tank away from the Twin Cities.

You must make your meal and lodging accommodations directly with Breezy Point Resort by August 1, 2015 using the reservation form that is included as a separate form, included with the brochure or found at www.miama.org. For information call Breezy Point Resort Reservations at (800) 432-3777 and mention you are with the M.I.A.M.A. Fall Conference to get the group rate.




Certificate Courses

This year M.IA.M.A. is offering two full courses. The classes are Human Resource Management presented by STAR and Certified Arena Operator course presented by ISI .

Human Resource Management (STAR) -

This course equips administrative and managerial staff with the tools to lead and manage staff efficiently and in federal compliance.  Employee documentation, Child Labor Laws, conducting interviews, and employee handbooks are just some of the many topics covered.  Participants are provided with resources to develop and refine their own leadership traits as well as explore methods in reducing employee turnover, directing staff meetings, and coaching their staff in providing outstanding customer service.

Certified Arena Operator (ISI) -

This course covers the day to day operations of an Arena.

Topics include:

  • ¨ Role of the Arena Operator
  • ¨ Air Quality
  • ¨ Building Maintenance and Safety
  • ¨ Equipment Maintenance and Operations
  • ¨ Ice Resurfacing Driver Training
  • ¨ Ice Installation and Painting
  • ¨ HVAV and Dehumidification
  • ¨ Dasher / Glass Maintenance

Breakout Sessions

Thursday Sessions

Arena Curling

Thursday 9:30-10:15 Presenter: Kevin Madsen

Learn how to add revenue and ice time to your arena.  Kevin will share with you tricks of the trade for quality arena curling ice.  Sweeping, pebbling, drawing the houses and installing the hacks are just a few things that go into making arena curling ice.

Options For Dehumidifying Your Building

Thursday 9:30 - 10:15 Presenter: Mark Bradley

With the many differences in buildings across the country, we all have different needs and ways to keep our building cold and dry at all times of the season.

Look up line

Thursday 10:30-11:15 Presenter: IAIM Staff

The look up line, ice hockey’s first warning track.  Discussion on the increasing presence of the look up line. The look up line is an adjunct to decreasing the risk of injuries along the boards.  This change has been a conversation starter; however, the end goal is to keep athletes safer without negatively impacting the game.  

Net Tieing

Thursday 10:30-11:15 Presenter: Jon Jackson

The do’s, do not’s and best practices of getting your Nets rink ready.( Jon Jackson)

Prepping the Building for HS Games

Thursday 11:30-12:15 Presenter: Eric Edhlund

Set yourself up for success on Game day and ensure everyone who comes in your building has a great time. Staffing, concessions, visiting teams, referees, fans. Make sure you have all the bases covered and some extras to help you stand out.

Friday Sessions

Life in a pro Arena

Friday 9:45-10:25 Presenter: Travis Larson

Ever wonder what a ‘’day in the life” of a pro arena operator might look like?

Emergency Medical Response

Friday 9:45-10:25 Presenter: STAR Staff

Are you and your staff ready for that cut, broken arm, or to have to give life saving medical care. Learn what you should be doing and how you and your staff can make emergency medical response less intimidating.

Working through construction

Friday 10:35-11:15 Presenter: STAR Staff

Take the headache out of construction. You can still operate a functional arena even during major construction projects.

Disaster Recovery:

Friday 10:35-11:15 Presenter: IAIM

After disaster strikes: working with your insurer to recover when the unthinkable happens at your arena. This breakout will present the key steps to filing a claim and working with your arena’s insurer to get the best possible outcome after a major property loss occurs.

Computer and Technology in the Facility

Friday 11:25-12:05 Presenter: IAIM staff

Technology has moved the maintenance and repair industry onto a new playing level. This breakout will show operators how to task employees efficiently, process information faster, keep more detailed records, communicate better and operated facilities more efficiently.

Operations during Multiple Activity Events

Friday 11:25-12:05 Presenter:

Scheduling, Contracts, Events, Maintenance in a facility that has more than one activity going on.

Guest Speakers

Guest Speaker – Joe Malarkey

Thursday 8:15am – 9:15am

Joe Malarkey is a character that exploded onto corporate and association stages.  His contrarian philosophy and over-the-top ideas ignite laughter and applause at every event.  TV shows as diverse as “60 Minutes” and “To Tell The Truth” featured him as a unique and outrageous voice. Joe has been described as a man who is extremely excited about some very bad ideas.  If that’s the case, then George Campbell is a man who believes that you can use laughter to break down barriers and connect with an audience.

Guest Speaker – Lou Nanne

Thursday 7:00pm – 8:00pm

Lou Nanne came to Minnesota in 1959 to play for the Gophers. He captained them in 1963 and was the league scoring champion and MVP. In 1968, he was captain of the 1968 Olympic Team and turned pro with the Minnesota North Stars right after that. He played until 1978 and then became coach, general manager, and president until 1991. He has served as Vice President of the NHL Players’ Association, and as a member of the National Hockey League Board of Governors. He is a current member of the International Committee for USA Hockey. Lou was awarded the Lester Patrick Trophy for outstanding service to hockey in the United States in 1989. He is in the University of Minnesota Sports Hall of Fame, the US Hockey Hall of Fame, the International Ice Hockey Hall of Fame, and the Minnesota Hockey Hall of Fame, among a few others. He is on the WCHA’s Top 50 Players in 50 Years and the Hockey News All Time WCHA All Star Team. He has broadcast the NHL Stanley Cup, the Olympics, the NCAA Frozen Four, and has been doing the Minnesota State High School Hockey Tournament since 1964. After hockey, he turned his business acumen and intense drive to win to the world of finance, where his passion and work ethic have fueled his career for more than two decades. Lou holds a BSB from the University of Minnesota. He has worked in the financial services industry since 1991, and joined RBC GAM in 1995.

Guest Speaker – Jerrid Sebesta

FRIDAY 8:30am – 9:30am

"Jerrid Sebesta is an award winning TV meteorologist turned motivational speaker and financial/life coach. He has worked at TV stations in Sioux Falls, SD, Phoenix, AZ and most-recently at KARE11, Minneapolis, MN.

Now Jerrid along with his wife and three children live in Willmar, MN while working at Taatjes Financial Group.

Voluntarily walking away from a successful TV career at KARE11 without a job didn't make sense to many people, but it did to Jerrid Sebesta. He left KARE11 in search of a dream; in search of what he really wanted out of life. During Jerrid's talk, he asks the audience three questions. The first is "what do YOU want?!?"

Most folks would be blown-away by the number of people that can't answer this simple question. The other questions will challenge you to look at your life and analyze your ability to live your dream. Yes, it touches on money and finances. But it is NOT some boring speech about retirement, compound interest and mutual funds. This is about life and living the dream!"

SPECIAL EVENTS—40th Annual Fall Conference Boat Cruise

Thursday 8:15 – 9:45pm

$20.00 per person (fee is additional to any other registration fees)

The first 80 attendees to register and pay will be allowed on the boat. Special Guest on the cruise is Lou Nanne. Come along and enjoy networking, appetizers, cash bar (each person on the boat will receive two beverage tickets) and listen to more stories from Lou.


Full schedules, rates and information can be found in the conference brochure which can be downloaded by CLICKING HERE TO DOWNLOAD


Register Online Today! 


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